Terms & Conditions
Special COVID-19 conditions:
ARRIVAL: Please CALL or TEXT 314-581-1199 to let the innkeeper know you have arrived. She will call you back. Guests will be directed to enter through the office door. The office door is immediately to the right of the curved portion when facing the building on Bompart Ave.
Be prepared to answer these questions over the phone:
*Were you OR anyone with you recently tested for COVID-19?
*If yes, are you still waiting for the test results?
*Do you or anyone with you have any of the symptoms of COVID-19?
• Cough • Shortness of breath • Fever • Chills • Repeated shaking with chills
• Muscle pain • Headache • Sore throat • Loss of taste or smell
SOCIAL DISTANCING: Please put your mask on prior to entering the inn each time. We will try to maintain social distancing at all times but moving through the common areas, it may not always be possible. It is appreciated if you bring your own masks as they are not always easily secured, if you forget your mask, your mask gets damaged or is being washed, please ask the innkeeper for a replacement.
SELF-SERVICE: Until further notice, there will no longer be self-serve beverages or snacks. A list of items available will be in your room. Please text 314-581-1199 between 8am and 9pm with your requests.
COVID-19 Cancellations: If this is a Covid-19 cancellation because you have tested positive, knowingly been exposed and/or been contacted through social tracing by authorities and told to self-isolate, you will receive a full refund. This is on an honor system, please remember we want you to be healthy and visit as soon as you are able.
Check In/Out MODIFICATIONS due to COVID-19 STAY SAFE guidelines: Extra time may be required to get your room ready. We will do everything within reasonable time constraints to get you settled in and still meet all Covid-19 sanitation protocols.
Cancellations: Tuxedo Park B&B is an exclusive property where every guest reservation is both important and special to us. We understand that changes in plans, emergencies, or other circumstances out of your control may cause you to need to cancel your reservation. Cancellations occurring more than one month prior to your check-in date will be given a 100% refund of your deposit or paid in full reservation. We will absorb the credit card fees as good will and in the anticipation of refilling the room. Cancellations occurring 14-29 days prior to check-in are asked to cover 25% of the reservation and a $15 processing fee to help offset credit card fees. Cancellations made 5-13 days prior to check-in will be required to cover 50% of the reservation (your deposit) plus the $15 processing fee. In all cases you may opt to apply your entire deposit to a future stay booked within the year; there is no fee to do this. In the unlikely event that you must cancel with less than four (4) days* notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can re-book your room(s), a full or partial refund will be made.
*A 30-day cancellation notice is required on whole house bookings and for some holidays and special events*
Check In/Out: Check in time is between 3pm and 7pm. Check out time is by 11am. If you need to check in earlier or check out later, please let us know and we will do everything possible to accommodate you. These times may be modified in order to comply with new Covid-19 sanitation protocols. Understand if your room is not ready at 3pm, it is because we are being extra thorough to make your stay as safe and comfortable as possible. You will be contacted by cell phone, if your room is delayed. Please make sure you have a cell phone number on file.
Children: Tuxedo Park STL is not an environment suitable for children under the age of 12. If you are traveling with children and extended family, please inquire about whole Inn booking. Children are not permitted to eat in any of the guest rooms; not complying will result in additional cleaning fees.
Lost and Found: We are not responsible for any items left behind after your departure. If you believe you have left something, please contact us and we will keep an eye out for it and or make arrangement for its return to you.
No-Shows: Guests who do not show up on their reserved date without notification will neither receive a refund nor be allowed to use their payment to re-book as outlined in the cancellation policy. Guests may always make a new reservation at the available rate for the date(s) selected.
Noise: Tuxedo Park STL is in the heart of a residential neighborhood. Please be mindful of other guests and the neighbors. We ask that loud outdoor activities cease at 10pm. Guests can use the patio, upper and lower decks after that time but no music or other loud noise will be permitted.
Parking: We have free parking located on the Tuxedo Blvd entrance. Please inform us if you are driving a large profile vehicle so we can make appropriate arrangements. Parking is at your own risk.
Payment: A 50% deposit must be made at the time of your reservation unless otherwise negotiated. If you are buying accommodations as a gift, please call.
Pets: In an effort to meet the expectations of all of our guests, personal pets are not welcome at Tuxedo Park STL. Several pet sitters are available in the neighborhood with advance reservations. Please call for details.
Smoking: Smoking is not permitted in the building. Smoking inside will result in an additional $200 cleaning fee. You may smoke on the NE corner of the property; this location prevents smoke from re-entering the building and neighboring properties. Please ask for a fire proof receptacle to contain smoking debris at all times.
Privacy Policy
At Tuxedo Park STL, we are dedicated to protecting your privacy and safeguarding your personally identifiable information.
Personal information
The personal information we collect during the registration process is to satisfy credit card security protocol and to be able to remain in contact with you up until your stay with us. You will be able to opt out of future communications if you wish after that time. We will also ask for photo identification at check-in for the safety of our family and guests. This information is never shared with third party vendors. The building is equipped with Wi-Fi so if you choose to not have your location noted, please turn off your google and Facebook locators on your cell phone, iPad and laptop. Tuxedo Park STL will never post photos of guests or reference specific guest names in social media posts and blogs unless given written consent. We ask that you respect fellow guests and not post images of or names of fellow guests on your personal sites without their expressed permission.
Credit Card Security
At Tuxedo Park STL, we take security seriously. When guests make a reservation using a credit card we use every precaution to safe guard that information. Your credit card information will be encrypted at the time of your online reservation and will not be stored onsite. While you are here the online reservation system can also be used for the purchase of additional add-on packages, gift certificates and souvenirs for touchless payment. Your credit card information is automatically deleted after each visit unless you have a series of current and future reservations already in the system.
Policy Modifications
Tuxedo Park STL may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests and strategic marketing partners.
ADA Accessibility Statement
Tuxedo Park STL is committed to making out website as accessible as possible to people with special needs, including those with visual, hearing, cognitive, and motor impairments. We have invested a large amount of resources working towards improving the accessibility of our website to ensure we provide equal access to all of our users.
To help us make the Tuxedo Park STL website a positive place for everyone, we’ve been using the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make we content more accessible for people with disabilities, and user friendly for everyone.