As of Spring of 2025 we retain the right to modify Covid19, flu and other current communicable disease protocols based on local conditions.
ARRIVAL: Please CALL or TEXT 314-581-1199 to let the innkeeper know you have arrived. The Inn has 8 exterior doors which remain locked for the safety of the two assistant Labrador innkeepers, only the OFFICE door is used to check-in. The office door is immediately to the right of the curved portion when facing the building on Bompart Ave. The assistant innkeepers will meet you from behind the office Half-door. They turned 4 years old in March of 2025 and continue to work on proper behaviors. They will be happy to visit with anyone in person in the common area once all exterior doors are closed.
PETS:The Inn’s Labrador assistant inn keepers, Guinness and Murphy, take their jobs of guest relations very seriously. This is their home and although they love sharing it with human guests, at this time we cannot accept guest’s personal pets at Tuxedo Park STL.
CHILDREN: Tuxedo Park STL is not an environment suitable for children under the age of 7. If you are traveling with younger children and extended family, please inquire about Group Bookings (renting all 4 guest rooms. Young children are not permitted to eat in any of the guest rooms; not complying will result in additional cleaning fees.
Check In/Out: Check in time is between 3pm and 7pm. Check out time is by 11am. If you need to check in later or earlier or check out later, please let us know and we will do everything possible to accommodate you. These times may be modified to comply with sanitation protocols. Understand if your room is not ready at 3pm, it is because we are being extra thorough to make your stay as safe and comfortable as possible. You will be contacted by cell phone, if your room is delayed. Please make sure you have a cell phone number on file.
SOCIAL DISTANCING: We have relaxed our mask policy for healthy guests. All permanent residents of the inn are fully vaccinated for Flu and Covid19 for your protection. We have a supply of masks in case we have to change our policies if a fellow guest reports an exposure or begins to feel ill.
COMMUNITY DINING:Community dining and visiting with other guests is a Bed & Breakfast tradition. If you prefer to dine in a socially distanced area please let the innkeeper know when you check in. As a St. Louis Hotel Alternative, we encourage you to meet new people!
SELF-SERVICE: We have some self-serve beverages and snacks. A hand washing and hand sanitizer station continue to be available for your convenience.
Cancellations due to Illness: If you prefer to have the option of a full refund due to any illness,injury, or death in the family, an optional Worry Free Booking warranty is available at the time of booking. This warranty may be purchased online more than 14 days prior to your stay when booking online or by phone for a new or previously booked reservation at least 14 days prior with a fully paid reservation. This warranty costs an additional +/- 10% and is managed by a third party.
Check In/Out and STAY SAFE guidelines: Extra time may be required to get your room ready. We will do everything within reasonable time constraints to get you settled in and still meet all sanitation protocols.
CANCELLATIONS: At Tuxedo Park STL B&B every guest reservation is both important and special to us. We understand that changes in plans, emergencies, or other circumstances out of your control may cause you to need to cancel your reservation. Cancellations occurring more than one month prior to your check-in date will be given a 100% refund of your deposit or your paid in full reservation. Cancellations occurring 14-29 days prior to check-in are asked to cover 50% of the reservation, which is your advanced deposit or half of your paid in full reservation. At the time of cancellation, you may opt to apply your entire deposit to a future stay booked within the next 12 months; there is a $25 fee to do this but you must request this option the same day as cancellation. In the unlikely event that you must cancel with less than fourteen (14) days* notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can re-book your room(s), a refund will be made less any fees or unsold nights. OPTIONAL WORRY FREE* coverages are available for cancellations up to the day of arrival or if you need to cut your stay short.
OPTIONAL WORRY FREE* POLICY FOR CANCELLATIONS:This is a program managed by a third party. WORRY FREE reservations are paid in full 14 days prior to arrival and the policy fees are paid to a third party at that time on your behalf. If you choose Sickness, Injury or Travel Delay there is an approximate 9% fee added to the reservation. If you choose Adverse Weather there is an approximate fee of 6% added to the reservation. This is a 100% refund less the cost of the policy; you will need to submit a claim for the reason you are requesting. We also make available CANCEL FOR ANY REASON. The fee is approximately 11% of the reservation and it allows you to cancel for any reason right up to the day of travel. The 75% refund will be less the cost of the policy. ‘Cancel for Any Reason’ is sent without any additional claims filed. Please check with the Inn Keeper if you have any questions about these optional policies. You can always purchase your own travel insurance offered through travel agents and other online programs. Without insurance, the Inn’s regular cancellation policy would be followed for cancellation 14-29 days ahead (50% due) and less than 14 days notice of cancellation (no refund).
*NOTE: A 30-day cancellation notice is required on group bookings (all 4 guest rooms), Holidays and special events; please inquire if your reservation falls under one of these categories. A Worry Free* booking can also be made for group bookings as well as private travel insurance.
LOST and FOUND: We are not responsible for any items left behind after your departure. If you believe you have left something, please contact us and we will keep an eye out for it and make arrangements for its return to you.
NO-SHOWS: Guests who do not show up on their reserved date without notification will be charged for the entire reservation; in the event a Worry Free booking is in place, the reservation will be cancelled and it is up to the guest to submit a claim. If there is no Worry Free Policy purchased, No-Shows will not receive a refund if the rooms get resold.
NOISE: Tuxedo Park STL is in the heart of a residential neighborhood. Please be mindful of other guests and the neighbors. We ask that noisy outdoor activities cease at 10pm. Guests can use the patio, upper and lower decks after that time but no music or other loud noise will be permitted.
PARKING: We have free parking located on the Tuxedo Blvd entrance. Please inform us if you are driving a large profile vehicle so we can make appropriate arrangements. Parking is at your own risk.
PAYMENT: A 50% deposit must be made at the time of your reservation unless otherwise negotiated. Balance is due at the time of arrival. If you are buying accommodations as a gift or organizing a group with separate payment plans per room, please call.
SMOKING: Smoking is NOT permitted in the building, on the decks or next to any entry. Smoking inside will result in an additional $250 cleaning fee. You may smoke on the NE corner of the property (end of the Tuxedo Driveway); this location prevents smoke from re-entering the building and neighboring properties. Please ask for a fire proof receptacle to contain smoking debris at all times.
PRIVACY POLICY
At Tuxedo Park STL, we are dedicated to protecting your privacy and safeguarding your personally identifiable information.
PERSONAL INFORMATION
The personal information we collect during the registration process is to satisfy credit card security protocol and to be able to remain in contact with you up until your stay with us. You will be able to opt out of future communications if you wish after that time. We will also ask for photo identification at check-in for the safety of our family and guests. This information is never shared with third party vendors. The building is equipped with Wi-Fi so if you choose to not have your location noted, please turn off your google and Facebook locators on your cell phone, iPad and laptop. Tuxedo Park STL will never post photos of guests or reference specific guest names in social media posts and blogs unless given written consent. We ask that you respect fellow guests and not post images of or names of fellow guests on your personal sites without their expressed permission.
CREDIT CARD SECURITY
At Tuxedo Park STL, we take credit card security seriously. When guests make a reservation using a credit card we use every precaution to safe guard that information. Your credit card information will be encrypted at the time of your online reservation and will not be stored onsite. While you are here the online reservation system can also be used for the purchase of additional add-on packages, gift certificates and souvenirs for touchless payment. Your credit card information is automatically deleted after each visit unless you have a series of future reservations already in the system.
POLICY MODIFICATONSs
Tuxedo Park STL may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests and strategic marketing partners.
